Cancellations
To provide you with the best possible service, you can cancel your order at anytime prior to shipping. However, if your gift is en route or delivered, we will be unable to cancel the order.

Delivery by an FTD® Florist
If you selected a future date for delivery and would like to cancel your order, please fill out a cancellation form.

Delivery by FedEx® , UPS® or USPS®

To cancel your order, please fill out a cancellation form.

Returns
To provide you with the best possible service, you can return your order for replacement or refund.

Flowers & Perishable Products
If you have received a defective product, we will replace that product to your satisfaction. To receive replacement product, please call us at 1-800-SEND-FTD (1-800-736-3383).

Specialty Gifts
Specialty gift items that are non-perishable may be returned for any reason, for a full refund (within 30 days of receipt of the item) provided the items are returned unopened with the original packing materials and documentation.

Please note that we can refund shipping fees only if the return is a result of our error. Otherwise, you will receive a full refund for the cost of the specialty gift item, but the original and return shipping fee will not be refunded. To return an item, please call us at 1-800-SEND-FTD (1-800-736-3383).

We'll notify you via e-mail of your refund once we have received and processed the returned gift item. You can expect a refund, in the same form of payment originally used for purchase, within seven to fourteen days of our receiving your return.