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Home > Customer Service

Customer Service

We're here when you need us... 24 hours a day.

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Check Order Status

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Customer Service

Email:
custserv@ftd.com

Call:

1-800-SEND-FTD (1-800-736-3383)

Write:

FTD.COM
Attn: Customer Service
3113 Woodcreek Drive
Downers Grove, IL
60515

How Can We Help You?

At FTD.COM, your complete satisfaction is our top priority. See below for answers to many frequently asked questions. If you do not find your topic, please contact us 24 hours a day.

ORDERS Change My Order Cancel My Order Payment Options and Fees	DELIVERIES Check Order Status Delivery, Service, and Shipping Recipient Unavailable?	POLICIES Satisfaction Guarantee Substitution Policy Delivery, Service, and Shipping Cancellation and Returns Security & Privacy Discount & Promotions FTD Gift Card Terms

MY ACCOUNT Log In to My Account Open a New Account Cancel My Account Forgot Your Password USAA Member Benefits	GOLD MEMBERSHIP Membership Benefits Membership FAQs Become a Gold Member Check Membership Status	FAQs Redeem My FTD Gift Card United Mileage Plus FAQs

IMPORTANT WARNINGS Not Fit For Consumption – Flowers and Plants are not fit for Consumption. Please keep them out of reach of children or animals. Choking Hazard – Children under 12 years can choke or suffocate on uninflated or broken balloons. Adult supervision required. Keep uninflated balloons from children. Discard broken balloons at once. Choking Hazard – Small parts not for children under 3 years.

CONTACT US

We're here for you 24 hours a day, 7 days a week.
1-800-SEND-FTD (1-800-736-3383)
custserv@ftd.com

* Exceptions Apply: All discounts shown. Discounts and miles or points are not available on: (i) product customizations including vases or product add-ons, (ii) FTD Gold Membership fees, (iii) gift card purchases, (iv) service, delivery or shipping fees and applicable taxes, (v) special collections including Baccarat or other special collections designed by FTD, and (vi) all “Gifts” under $24.99 or products under $19.99. Discounts cannot be combined. Same day delivery is available in most locations if order is placed before 2pm in recipient's time zone. Free Shipping includes standard shipping only. Click here for more information on our delivery policies. Quantities may be limited. Offers may be subject to change without notice.

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